Extension officers from the Smallholder Agriculture Cluster project and AGRITEX underwent training on the Grievance Redress Mechanism, (GRM), an instrument through which dispute resolution is sought and provided. The process will receive, evaluate and address project related concerns of communities or
persons.
The Grievance Redress Mechanism allows affected complainants to have their concerns resolved in a fair and timely manner through an independent process. The process requires;
i) working proactively with the affected parties to resolve
complaints
ii) ensuring that the complaints procedure is responsive and
operates effectively
iii) maintaining records of all complaints and their resolutions
